What does good community management for your Viva Engage, Workplace, Teams, Slack, Intranet and other online employee communities look like? 

What are the key capabilities and skills needed to do this well, and what does that look like in practice?

In this Masterclass we'll explore the importance of community management and you'll learn how to create meaningful, flourishing communities of purpose.

The session will look at omnichannel and 'self-service' online communities and will help you to ensure all digital channels are delivering on their promises.

Who should attend?

This session is aligned to the Channel and Community Management Profession Area. 

It is suitable for new or experienced channel managers; community managers; or those responsible for Employee Resource Groups or online employee collaboration hubs/communities. 

The course will cover

• The evolving role of community management and why 'tending the garden' is important
• Community building and engagement and the importance of growth and outreach
• Stakeholder identification and management - how to collaborate and gain support
• Content curation and creation for sustained activity
• Tone of voice
• When things go wrong: moderation and conflict solution
• Feedback collection and analytics - measuring the success of your community
• Technical support and administration tasks
• Community promotion and sustaining growth.

Additional benefits

Additional benefits include:  

• Pre and post course access to Canvas, the IoIC's online learning environment, where you will find all course materials and be able to engage with their fellow participants through forum discussions
• Eight CPD Points for IoIC Members
• A network of like-minded professionals to connect with and learn from.

Please note that we use Zoom for our online courses. Please ensure that you are able to access this system where you are based before booking your place. All times are in GMT. 

Meet the trainer

Trainer

Tony Stewart

Find out more