Leadership and Manager Communication

This year’s IC Index underscores the importance of honest, unfiltered communication and genuine leadership in building trust, revealing the significant divide between excellent and poor internal comms.

2024’s IC Index is the Trust Issue, so we are began the panel events by looking at trust and leadership. We know that good communication is the basis for trust in any relationship, but what exactly does that mean in the context of work and how do we quantify it?

Our webinar on September 11th talks about how behavioural science can reveal what your people really think and help you drive meaningful change.

In this webinar we heard more about the second edition of the IC Index, with a focus on Trust. This unique research undertaken in partnership between the IoIC and Ipsos Karian & Box, explores the impact of internal communication on UK employees and how we can drive strategic value to organisations.

This was the third of our panel events, where we delve a little deeper into the findings in IC Index.

Award: Best leadership communication Award winner: Connecting SSE’s senior leadership with employees for and by SSE plc

In a nutshell When BT Group revised their strategy, the Enterprise business turned to us (scarlettabbott) to help localise the narrative and cascade it effectively to their 9,000-strong employee base. We crafted a narrative that was relevant for Enterprise, created a guide for people leaders to run virtual, interactive sessions, and developed a suite of social media assets, ensuring that we engaged all employees, through all channels, with one overarching message and design framework.