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Havebury Housing Partnership’s first communications strategy launched last year, bringing leadership and comms priorities together.

To protect your reputation and ensure your messages can be trusted, internal and external communicators must join together.

The IC Index research found that UK employees still both rely on and prefer email as a way of hearing news about and from their employer. But how can IC professionals make the best use out of this channel? Here, five experts provide their practical advice on how to deliver specificity, conciseness and intention every time you press Send.

Award: Best design (digital) Case winner: The Reporter Quarterly Spring 2019 for White & Case by Sequel Group and White & Case 

Awards: Best single campaign Case winner: Against the Clock: a security story for Richemont by Richemont and blue goose 

Award: Best new or relaunched publication Case Winner: Insight - the newsletter that transformed our business   Bringing staff together through engaging, interactive content 

Award: Best feature magazine (print) Case winner: Zest magazine for Voyage Care by Words&Pictures and Voyage Care

Award: Best storytelling Case Winner: ‘Justice for Jane’ from Network magazine by Network Rail and beetroot 

Award: Best ongoing Campaign Winner: West Midlands Train

Category: Best ongoing communication Case winner: DfT100 for Department for Transport by the in-house internal communications team

Award: Best strategic collaboration Award winner: Mutual Respect Campaign for Nationwide colleagues and customers and the general public by Nationwide

Award: Best newspaper/newsletter Case winner: Delivering our Future newspaper for Tata Steel UK by Tata Steel in-house team with design and print by Media Wales