Search the Knowledge Hub

Post-pandemic, the global economy remains in turmoil. War and escalating geopolitical tensions, extreme weather events, supply chain shortages, rising inequality, shifting attitudes towards work and capitalism and more are reshaping the labour market.

While they can be hard to discern in the moment, these shifts and undercurrents nonetheless have a profound impact on how organisations hire and engage with people at work. Internal communicators have a pivotal role to play in maintaining community and cohesion across increasingly diverse and transient workforces. In such changeable landscapes, communication is a meta-skill that increasingly underpins organisational success.

As global stability deteriorates, anxiety is on the rise. Internal communicators must assimilate the wants, needs and expectations of increasingly diverse internal stakeholders. Only then can organisations harness the full potential of colleagues across the age spectrum, who are pushing back on top-down, centralised, and increasingly outdated, command and control management archetypes.

In this mercurial new landscape, communication isn't just a skill – it's a meta-skill that increasingly underpins organisational success.

In an increasingly decentralised world of work, today’s talent getting their feet under your workbench might be a mix of contractors, temporary workers and permanent staff. How do you get your diverse team to march together in the same direction?

When you have to announce job losses to employees, give it to them straight, says Merlot McSinna.

Work is more than just a pay packet, says Cathryn Barnard, partner at Working The Future. Internal communicators need to ensure all messages around redundancies are delivered sensitively and with empathy.