Three things we learnt by going Agile

3.40pm – 4.20pm BST, 12 June 2024 ‐ 40 mins

Case Study

How can lessons from Agile and User Experience help you supercharge your team, deliver a top-class employee experience, and move your profession forward? Find out how the IC team at Cambridge University Press & Assessment is doing all of the above by adapting traditional Scrum, design thinking and user research methodologies for a non-traditional environment.

Three takeaways from the session:

1. Your team is awesome! But is it greater than the sum of its parts? With a safe psychological space, it can be. Adopt an Agile mindset and go further together.
2. You know your customer inside out (after all, they’re your colleagues)! But do you know them as well as you think? Adopt UX practices and put people at the heart of your service design.
3. You can do your job standing on your head! Sure you do, but are you adapting for the future? Adopt a design thinking approach and future-proof yourself and your team.

Aimed at the following practitioner levels:

• Head of
• Manager
• Junior

Speakers

Kate Hughes

Group Internal Communications Manager, Cambridge University Press & Assessment

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Kate Hughes

Group Internal Communications Manager, Cambridge University Press & Assessment

Kate has worked for Cambridge University Press & Assessment for 15 years in a variety of internal and external comms roles. She’s part of an IC team split across the UK and the Philippines, who received an Award of Excellence from the IoIC last year in recognition of the Agile ways of working they’ve adopted over the last couple of years. She’s an innovator and enjoys disrupting traditional practices to add real value and create a better employee experience. Mum to 4-year-old Cece and married to a UX Designer, she’s currently contemplating her first ultramarathon.